Frequently Asked Questions

What does Reservations do?

Reservations provides independent reservation assistance services, including hotel reservation assistance, car rental assistance, travel planning support, and customer-requested reservation-related assistance.

Are you a hotel, airline, or car rental company?

No. Reservations is an independent reservation assistance company and is not a hotel operator, airline, vehicle rental company, travel supplier, or booking platform.

Are you affiliated with travel suppliers?

Unless expressly stated otherwise, Reservations is not affiliated with, endorsed by, sponsored by, or acting on behalf of any hotel chain, airline, vehicle rental company, booking platform, or travel supplier.

What currency do you charge in?

All prices displayed on our website are listed in United States Dollars (USD).

Customers outside the United States may see currency conversions performed by their financial institution or payment processor.

What payment methods do you accept?

Accepted payment methods may include major credit cards, debit cards, and approved third-party payment processors, depending on availability.

What will appear on my billing statement?

Charges may appear using our business name or an approved payment processor descriptor.

Can I request a refund?

Refund requests are reviewed according to our Refund Policy and the specific circumstances of the transaction.

Can I cancel my service request?

Cancellation requests may be submitted by contacting our support team. Eligibility depends on whether work has already begun or services have been completed.

How long do refunds take?

Approved refunds are generally processed to the original payment method. Processing times vary by payment processor and financial institution.

How can I contact support?

You may contact us by phone, email, or through our online contact form.

What are your business hours?

Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, excluding holidays.

How quickly will I receive a response?

Most inquiries receive a response within 1–2 business days.